Northern Territory Air Services – Quality System
The ISO 9000 family of standards is related to quality management systems designed to help organizations like NTAS ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to our aircraft charter business activities.
The adoption of ISO 9001 may be attributable to a number of factors. A number of our major clients require their suppliers to hold ISO 9001 certification.In addition to several stakeholders’ benefits using a quality managment system within the group of companies.
A number of internal and external reviews of the Northern Territory Air Services Quality Sysytem have identified significant improvments and benefits for the companies certified ISO 9001 system.
It is acknowledged by NTAS Directors that proper quality management improves business, end product standard, customer satisfaction and often having a positive effect on investment, market share, sales growth, competitive advantage, and avoidance of non conformance of service standards.
Implementing ISO gives Northern Territory Air Services the following advantages over its aircraft charter competitors:
- Creates a more efficient, effective operation
- Increases customer satisfaction and retention
- Reduces audits
- Enhances marketing
- Improves employee motivation, awareness, and morale
- Promotes trade
- Increases profit
- Reduces waste and increases productivity
- Common tool for standardization
As stated before, the customer is the primary focus of Northern Territory Air Services. By understanding and responding to the needs of our customers, we are able correctly target customer needs and therefore increase revenue by delivering the products and services that the customer is looking for.
With knowledge of customer needs, resources can be allocated appropriately and efficiently. Most importantly, our dedication will be recognized by the customer, creating customer loyalty.
And customer loyalty is return business.